Front
Front is a shared inbox platform that consolidates email, chat, and messaging into one collaborative workspace. It's designed for customer-facing teams like support, sales, and success who need to coordinate responses and maintain context.
Problems It Solves
- Eliminate email silos and duplicate responses by centralizing team communication in one shared space
- Reduce response time and improve customer satisfaction through better team coordination and visibility
- Maintain conversation context and accountability with threaded discussions and assignment tracking
Who Is It For?
Perfect for:
Customer-facing teams like support, sales, and success who need to collaborate on customer communications
Key Features
Shared Inbox
Centralize all team emails and messages in one collaborative workspace with visibility into who's handling what.
Conversation Threading
Keep full email and message history organized by conversation thread for better context and continuity.
Team Collaboration
Comment, assign tasks, and mention teammates directly within conversations to coordinate responses.
Multi-channel Integration
Connect email, SMS, chat, social media, and messaging apps into a single unified platform.
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