Kayako
Kayako is an AI-enabled customer service platform that consolidates support tickets, live chat, and messaging into one workspace. It's designed for customer success managers and support teams who need intelligent automation and unified customer interactions.
Problems It Solves
- Reduce response time and ticket resolution delays with intelligent routing and automation
- Eliminate context switching by managing all customer communications from one unified interface
- Lower support costs by automating repetitive inquiries with AI-powered chatbots
Who Is It For?
Perfect for:
Support teams and customer success managers seeking an AI-enhanced, omnichannel platform to streamline ticket management and customer interactions.
Key Features
AI-Powered Ticket Routing
Automatically routes support tickets to the right agent based on content and priority using machine learning.
Unified Inbox
Consolidates emails, live chat, social media, and messaging channels into a single dashboard for seamless management.
AI Chatbot Builder
Create and deploy intelligent chatbots without coding to handle common customer inquiries and reduce support volume.
Real-Time Collaboration
Enables support teams to collaborate on tickets with internal notes, mentions, and shared context.
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